Returns & refunds

DERECHO DE DESISTIMIENTO

Pompeia Life offers you the possibility of returning your order in the first 14 days after receiving it, and you will be refunded 100% of the purchase amount.

Once the period of 14 calendar days has expired, Pompeia Life will no longer accept returns.

In case of desisting from a purchase, you must contact Pompeia Life by sending an email to web@pompeia.es.

Terms for accepting a return or withdrawal
You can cancel your purchase and request a refund within 14 days after the purchase.

The item must be in its original packaging and in perfect condition. This implies that the product's seal must not have been manipulated in any case. In addition, the articles must arrive at Pompeia Life protected in an extra packaging. For example, inside the Pompeia Life box.

In case of an unjustified devolution, the return shipping costs must be paid by the customer. Also, the refund will not include the shipping costs the customer paid to purchase the withdrawn item.

In case of receiving a defective or different product to the one purchased, you must notify the error within 48 hours from the receipt of the order. Pompeia Life will offer you the possibility of returning the correct products as quickly as possible at no cost.

Once the items are received and reviewed, you will be returned the amount through the same payment method.

Due to hygiene reasons, we do not accept returns of oils, soaps or creams that have been manipulated or opened.

Steps to follow to make a return:
Call (+34) 935 552 381 or write us at web@pompeia.es and we will explain how to correctly return the product for a refund.

VERY IMPORTANT: Before returning anything please contact us to request the return, otherwise we will not be able to manage it.